Returns & Exchanges

At BannerBee Company LLC, we strive to ensure the highest quality for our honey and bee-derived products; however, due to the perishable nature of our food items, we can only accept returns on damaged or incorrect shipments. Please contact us within 7 days of delivery to initiate a resolution for any issues with your order.

1

Contact Support

Email our customer service team at [email protected] with your order number and a brief explanation of the issue.

2

Provide Documentation

Attach clear photographs of the damaged product and the shipping packaging to help us process your claim with the carrier.

3

Receive Authorization

Wait for our team to review your request and provide a Return Merchandise Authorization (RMA) or approval for a replacement.

4

Resolution Processing

Once approved, we will issue a full refund to your original payment method or ship out a replacement product at no additional cost to you.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing